At Tina-v-Leone, we specialize in fully digital brand strategy and advertising services that can be ordered and delivered from anywhere in the world. Every collaboration we undertake is built on professionalism, clarity, and a shared commitment to excellence. Our mission is to ensure that each client, regardless of their location, receives strategic insight, creative expertise, and measurable value from every project we deliver.
Because all of our services are digital and tailored to the individual client, they are created through a combination of strategy, creativity, and research that cannot simply be “returned” like a physical product. Nevertheless, we believe in transparency and fairness. That is why we offer a clear, flexible, and client-oriented refund policy, designed to protect your interests and maintain mutual trust.
General Terms
All Tina-v-Leone services — including strategy development, brand analysis, design direction, messaging systems, and audits — are delivered online in digital format (PDF reports, presentations, templates, and cloud-based files).
Once your order is confirmed, we begin a series of preparatory steps, including project setup, client brief analysis, and research initiation. Because these steps require time and professional effort, we encourage clients to review all details and clarify expectations prior to placing an order.
Our team operates across multiple time zones and serves clients globally. Communication is conducted exclusively online — via email, secure dashboards, or video calls. This ensures that every stage of the process is documented, traceable, and accessible no matter where you are located.
Refund Eligibility
A full or partial refund may be granted under the following conditions:
- Before project initiation: If no research, strategic analysis, or content creation has started, you are eligible for a 100% refund.
- Early cancellation: If you cancel your order within three (3) business days after payment confirmation, the full amount will be refunded, minus possible transaction fees.
- Delayed delivery: If the service delivery is delayed by more than ten (10) business days beyond the originally communicated deadline due to our fault, you may request a full or partial refund.
- Quality concerns: If the delivered result does not match the service description or significantly deviates from the agreed-upon scope, our quality assurance team will review the situation and determine the appropriate refund amount.
Each refund request is evaluated individually. We aim to resolve every case fairly, maintaining respect for the client’s time and our team’s work. Depending on the project’s progress, we may issue partial compensation for unfinished portions.
Non-Refundable Situations
Certain conditions limit the possibility of a refund:
- Once strategic, analytical, or creative work has begun (e.g., audience research, brand audit, visual direction, or messaging framework creation).
- If the client delays communication, feedback, or approvals, which prevents timely completion.
- When the project scope changes after the start of work and new elements are introduced outside the initial agreement.
- If the client fails to provide necessary materials or information within the required timeframe.
Because our services are custom intellectual work, completed stages cannot be undone or transferred to another project. Therefore, refunds are not available for services that have been substantially completed or delivered in full.
Refund Request Procedure
If you believe you qualify for a refund, please contact our customer service team at info@tina-v-leone.store within seven (7) business days of receiving your final delivery.
Include:
- Your full name and contact details
- Order number and service title
- A brief explanation of the issue or reason for the request
- Any relevant attachments or correspondence that support your claim
Our refund department will review your case within three (3) business days and reply with a proposed resolution. If approved, refunds are issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
International Access and Digital Delivery
All Tina-v-Leone services are 100% digital and can be ordered, developed, and delivered from any location worldwide.
Clients receive all project materials — reports, visual kits, brand guides, and strategy decks — in digital form via secure online platforms. There are no shipping costs, customs fees, or physical returns required.
Our communication is global and remote-first: you can collaborate with us from any time zone, access files through the cloud, and attend strategy sessions via video conference. This structure allows us to maintain consistent quality, confidentiality, and reliability across continents.
Commitment to Transparency
We value long-term relationships with our clients and believe that trust is built through honest communication. If you ever feel uncertain about a service or have questions about deliverables, we encourage you to reach out before confirming payment. Our consultants will gladly clarify the process, scope, and expected outcomes to ensure your full confidence in the collaboration.
In the rare case of dissatisfaction, we aim to resolve all issues collaboratively. Instead of immediate refunds, we may offer additional revisions, extended support, or strategy improvements — ensuring that your project reaches the standard of excellence associated with Tina-v-Leone.
Our brand philosophy is built on integrity, creativity, and global reach. Every project represents a shared vision between our team and our clients. We believe that clear communication and mutual respect are the foundation of successful digital partnerships.
If you have any questions about our Refund and Returns Policy, please contact our support team — we are always here to assist, clarify, and help you achieve the best possible results from your collaboration with Tina-v-Leone.